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Customer Deafness

Customer deafness is the first challenge of creating a Culture of Clarity.

In the most recent post, it was shared that a Culture of Clarity requires an organization to instill curiosity, discovery, and honesty to achieve Customer Clarity, Competition Clarity, and Company (or Brand) Clarity respectively. Let’s address the first of these three elements in this post – curiosity, as a path to Customer Clarity. The First […]

A Culture of Clarity

A Culture of Clarity creates transformative success.

In the published book, Three Wise Monkeys: How a Culture of Clarity creates transformative success, co-authors Dennis Devlin and Jeff Jones introduced the idea of building a Culture of Clarity. You might ask: What does that mean? What It Means A Culture of Clarity means that your organization is marked by a pervasive desire for […]